Privavy Policy

Last updated: May 26, 2026

Laser Tag Ottawa ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when you use our website (lasertagottawa.ca) or book our mobile laser tag services.

By using our website or services, you agree to the terms of this Privacy Policy.

1.Who We Are

Laser Tag Ottawa is a mobile laser tag service operating in Ottawa, Ontario, Canada. We provide on-location laser tag experiences for birthday parties, corporate events, community events, and other gatherings.

Contact: Laser Tag Ottawa Email: experience@lasertagottawa.ca Website: https://www.lasertagottawa.ca

2.Information We Collect

We collect personal information that you voluntarily provide to us, including:

Contact information:

  • Full name

  • Email address

  • Phone number

Event and booking information:

  • Event date and location

  • Number of participants

  • Age group of participants

  • Package or service preferences

  • Budget information (if provided)

  • Any additional event details you share with us

Payment information: When you book a party, payment is processed through our secure third-party payment processors (such as Acuity Scheduling and Stripe). We do not store your credit card details on our servers.

Information collected automatically: When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited and time spent on pages

  • Referring website

  • Device type

  • Cookie data (see Section 7)

Information from third-party platforms: If you contact us through a Meta (Facebook or Instagram) lead form, we receive the information you submit through that form, including any contact details and answers to qualifying questions.

3.How We Use Your Information

We use your personal information to:

  • Respond to inquiries and provide quotes

  • Confirm availability and process bookings

  • Send booking confirmations, reminders, and event-related updates

  • Process payments

  • Provide customer service before, during, and after your event

  • Send occasional marketing emails about promotions or new services (you may unsubscribe at any time)

  • Improve our website and services

  • Comply with legal obligations

  • Prevent fraud and ensure safety at events

We do not sell your personal information to anyone.‍ ‍

4.Legal Basis for Processing (PIPEDA Compliance)

We process your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. We rely on the following legal bases:

  • Consent: You provide consent when you submit forms or book services

  • Contractual necessity: To fulfill our agreement to provide services

  • Legitimate interest: To operate, market, and improve our business

  • Legal obligation: To comply with applicable laws

5. Sharing Your Information

We share your information only when necessary, including with:

Service providers:

  • Acuity Scheduling (booking and scheduling)

  • Payment processors (Stripe or similar)

  • Email service providers (for sending confirmations and updates)

  • Website hosting providers (Squarespace)

  • Analytics providers (Google Analytics, Meta Pixel)

Marketing platforms: We use Meta (Facebook and Instagram) advertising tools, including the Meta Pixel and lead generation forms. Information collected through these tools is shared with Meta in accordance with their privacy policy.

Legal disclosures: We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Business transfers: If our business is sold or merged, your information may be transferred to the new owner.

6.Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Specifically:

  • Booking records: Up to 7 years (for tax and accounting purposes)

  • Marketing contacts: Until you unsubscribe or request deletion

  • Website analytics: Up to 26 months

  • Lead inquiries that don't result in a booking: Up to 2 years

You may request earlier deletion at any time (see Section 9).

7.Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

  • Essential cookies: Required for website functionality

  • Analytics cookies: Help us understand how visitors use our site (Google Analytics)

  • Advertising cookies: Used by Meta Pixel to measure ad performance and show relevant ads

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

To opt out of Meta's interest-based advertising, visit: https://www.facebook.com/help/568137493302217

8.Children's Privacy

While our services are designed for participants of all ages (6+), our website and booking process are intended for adults (18+) booking on behalf of children. We do not knowingly collect personal information directly from children under the age of 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.

9.Your Rights

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Withdraw consent for our use of your information at any time

  • Request deletion of your personal information (subject to legal retention requirements)

  • Opt out of marketing communications by clicking the unsubscribe link in any email or contacting us directly

  • File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe we have not complied with privacy laws

To exercise any of these rights, contact us at experience@lasertagottawa.ca. We will respond within 30 days.

10.Data Security

We take reasonable steps to protect your personal information using industry-standard security measures, including encryption, secure hosting, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11.International Data Transfers

Some of our service providers (such as Squarespace, Google, and Meta) are located outside of Canada, primarily in the United States. By using our services, you consent to the transfer of your information to these jurisdictions. We ensure that all third-party providers maintain appropriate privacy standards.

12.Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be communicated through our website or by email.

14.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Laser Tag Ottawa Email: experience@lasertagottawa.ca Website: https://www.lasertagottawa.ca

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada.